Privacy Policy
1. INTRODUCTION AND TERMS
VDS Solutions Ltd are committed to protecting and respecting your personal data and privacy. This privacy relates to our use of any personal data we collect from you from any of our services. Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal data, including the Data Protection Act 1998 (DPA) and The General Data Protection Regulation 2018 (GDPR).
2. WHO WE ARE AND HOW TO CONTACT US
2.1 For the purpose of the DPA and the GDPR, the data controller is VDS Solutions Ltd, a privately owned business. If you want to request more information about our privacy policy or information regarding data protection you should contact us using the details provided below:
The Old School
Rock Hill
Tamerton Foliot
Plymouth
PL5 4NY
Email: info@vdssolutions.net
Telephone: 01752 927059
3. YOUR RIGHTS
3.1 Under the GDPR your rights are:
3.1.1 The right to be informed – We must make available this privacy notice with the emphasis on transparency over how we process your data.
3.1.2 The right of access – You are entitled to find out what details we may hold about you and why.
3.1.3 The right to rectification – We are obliged to correct or update your details.
3.1.4 The right to erasure – This is also known as the request to be forgotten.
3.1.5 The right to restrict processing – You have the right to ‘block’ or suppress the processing by us of your personal data.
3.1.6 The right to data portability – You have the right to obtain and reuse your personal data that you have provided to us.
3.1.7 The right to object – You have the right to object to us processing your data in relation to direct marketing and or profiling.
3.1.8 Rights in relation to automated decision making and profiling – We do not use automatic decision making or processing.
4. THE DATA WE COLLECT ABOUT YOU
4.1 We process personal data. Personal data we process may include name, address, telephone number and email address. It also may include IP address and cookies (Website).
4.2 Our collection methods are:
4.2.1 Through our website
4.2.2 Through engagement of our services
4.2.3 By communications
4.2.4 Networking
4.2.5 Through engagement of service providers
5. HOW YOUR DATA WILL BE USED
5.1 We use information held about you to:
5.1.1 ensure that content from our site is presented in the most effective manner for you and for your devices;
5.1.2 provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes or by Legitimate Interests.
5.1.3 carry out our obligations arising from any contracts entered into between you and us;
5.1.4 allow you to participate in interactive features of our service when you choose to do so, e.g. asking a question through our website.
5.1.5 carry out necessary maintenance to our infrastructure; and
5.1.6 notify you about changes to our services
5.2 We also embrace the use of social media and may wish to process any comments made public by you.
6. LEGITIMATE INTEREST & MARKETING
6.1 Where we use Legitimate Interests we will record our decision and our method on making this decision. This can be requested by you at any time.
6.2 If you are an existing contact or customer we will only contact you by postal and electronic means (e-mail) with information about services or goods which you have previously purchased from us or enquired about. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by post or electronic means only if you have consented to this. You can choose to not receive these types of communication by contacting us.
7. THIRD PARTIES
7.1 We will keep your information within the ‘firm’ except where disclosure is required or permitted by law or when we use third party processors to supply and support our services to you. We have service agreements in place with our data processors. This means that they cannot do anything with your personal data unless we have instructed them to do so. They will not share your personal data with any organisation apart from us. They will hold it securely and retain it for the period we instruct.
8. DATA RETENTION